BIGLIA machine servicing: the experience of our technicians at the service of your production
Why is field service strategic for BIGLIA machine tool users?
BIGLIA machine tools represent a benchmark in the world of CNC turning, thanks to their precision, reliability and operational flexibility. But even the most robust lathes, in order to maintain high quality standards and constant productivity, require a specialised technical partner capable of guaranteeing rapid and effective intervention.
In this context, Assistec, a company that for over twenty years has been supporting mechanical companies and workshops with a complete field service for BIGLIA machines, providing know-how, rapid intervention and multidisciplinary expertise.
BIGLIA: Italian excellence in CNC turning
Founded in 1958, BIGLIA is a long-established brand known for the build quality of its CNC lathes and multitasking turning centres. Models such as the B438 series or the B620 multitasking lathes are used every day in mechanical engineering companies for series production and high-precision machining.
Find out more about BIGLIA lathes by visiting the official website
However, high utilisation and intensive production cycles require specialised service, capable of handling not only repairs but also preventive maintenance and technical advice in the field to optimise processing parameters.
The advantages of choosing Assistec for field service
Interventions are based on:
This approach allows the root causes of a fault to be identified, avoiding partial and non-resolving repairs.
- Highly specialised techniciansThe Assistec team consists of technicians with many years of experience on BIGLIA lathes. Each job is carried out by qualified personnel who are familiar with the specific characteristics of each model and the most common problems, guaranteeing rapid diagnosis and decisive action.
- Rapid interventionThanks to an efficient organisational network and the presence of technicians throughout the country, Assistec intervenes within 24/48 hours of the call, reducing machine downtime and related production costs to a minimum.
- In-depth diagnostics and advanced instrumentation
- CNC parameter analysis
- Geometrical verification of axes with laser tracker instrumentation
- Checks on linear guides, ball screws and spindle
- Checks on hydraulic, pneumatic and electrical systems
- Technical-consultancy approach Assistec technicians work in close collaboration with production managers, providing practical guidance to
- Improve machine management
- Optimise parameters and production cycles
- Reduce component wear
Most common faults found on BIGLIA lathes
Among the most frequent problems requiring qualified technical intervention:
- Wear on linear guides and ball screws: causes loss of precision, vibration and reduced finish quality.
- Spindle faults: overheating, abnormal noise, vibration and loss of power.
- CNC FANUC/Siemens alarms: servo alarm, encoder fault, communication errors.
- Electrical/electronic problems: damaged CNC boards, faulty power supplies, signal interruptions.
- Hydraulic/pneumatic faults: pressure drops, blocked valves, cylinder leaks or malfunctions.
Early intervention means avoiding prolonged stoppages and high downtime costs.
Practical case: technical intervention on BIGLIA B438Y2 lathe
A concrete example of how Assistec technicians work:
INITIAL SITUATION
A precision engineering workshop in northern Italy reported abnormal vibrations during finishing operations on a BIGLIA B438Y2 lathe, resulting in an increase in production waste.
TECHNICAL INTERVENTION
- CNC parameter check and FANUC diagnostics
- Complete geometric check with laser instruments
- Rail and ballscrew inspection
- Spindle and bearing check
ACTIONS PERFORMED
- Axis realignment and adjustment
- Replacement of damaged components (screws, nuts, spindle bearings)
- Optimisation of feed parameters to reduce vibrational loads
FINAL RESULT
Restoration of micrometric accuracy, improvement of surface roughness and reduction of scrap rate. The customer was able to resume production with higher performance than pre-intervention.
Beyond Service: Planned Maintenance and Retrofit
Planned Maintenance
Assistec offers preventive maintenance contracts dedicated to BIGLIA lathes, with periodic checks aimed at
- Reduce component wear
- Prevent sudden failures
- Plan interventions during scheduled production downtimes
Retrofit and revamping
When the machine becomes obsolete or needs upgrading for regulatory or production adaptations, Assistec carries out:
- CNC retrofits (e.g. FANUC upgrades)
- Replacement of motors and drives
- Safety improvements according to current regulations
The Assistec approach: expertise, listening, concrete solutions
Every BIGLIA machine service call is based on:
- First contact and information gathering:
to the call or service request, one of our qualified technicians collects all preliminary information on the fault, the BIGLIA model, the CNC control installed and the type of machining performed.
- Preliminary analysis and intervention planning
A preliminary analysis is performed to understand the probable cause and define the urgency of the intervention.
- Field intervention
The technician comes to the workshop with full equipment for diagnosis and repair. He uses advanced instrumentation, including megger, oscilloscope, etc., to quickly identify the cause and propose the most appropriate solution.
- End of intervention and technical report
At the end of the intervention, a detailed technical report is issued outlining the problem encountered, the interventions carried out and any recommendations for future maintenance.
- Follow-up and technical support
At the end of each intervention, our service technicians carry out a follow-up activity with the customer to check the outcome of the service and ensure that the machine is fully operational again. This step is essential to ensure maximum production continuity and to confirm the full effectiveness of the intervention carried out. We are also always available for further clarification or follow-up action if necessary.
We also provide support for brands such as
Why choose an external service partner for your BIGLIA machines
Entrusting technical support to a specialised external partner such as Assistec offers concrete advantages that go beyond simple repairs:
- Reduced internal training and updating costs: keeping internal staff constantly trained on BIGLIA lathes and their CNCs requires continuous investment in courses, travel and man-hours. With Assistec you have trained technicians who are always up-to-date on the latest technology and safety regulations.
- Faster diagnosis and repair times: a BIGLIA specialist technician quickly identifies the problem thanks to direct experience, reducing downtime and consequently costs resulting from production delays and penalties to end customers.
- Greater operational peace of mind: knowing you can rely on a trained external team allows you to focus on production planning and business objectives, without distractions from extraordinary technical management.
Intervention times and availability
For production managers, knowing how quickly a technician can be operational is a strategic element when choosing a technical support partner.
• Average intervention time: Assistec guarantees intervention within an average of 48 HOURS from the call, depending on territorial availability and the complexity of the fault.
• Telephone or remote assistance: The first level of assistance - telephone or remote - is always available and represents a crucial step in troubleshooting. Right from the call, our technicians - with over 25 years of experience - analyse the problem and, in most cases, already identify the cause and the solution. This approach allows us to send a fully-trained technician to the workshop with a clear understanding of the task at hand, reducing downtime and increasing service effectiveness.
Assistec, your partner for technical support on BIGLIA machines
Assistec operates throughout the country and specifically in Northern and Central Italy, thanks to a network of technicians strategically located to guarantee rapid and constant intervention times.
Relying on Assistec means having a team of professionals at your side who know BIGLIA machines inside out, able to intervene promptly and with lasting solutions.
Contact us now to request technical assistance in the field or to plan the scheduled maintenance of your BIGLIA lathes. Our technicians are ready to help you restore the productive efficiency of your workshop, with the quality and speed that have always distinguished Assistec.
Would you like a quick and effective technical intervention on your BIGLIA machine? Call Assistec now or fill in the contact form: our team will contact you within a few hours to plan the most suitable intervention for your needs
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