Four tips for choosing the best service centre for your CNC machines

Maintaining your fleet of machines

If you own a mechanical workshop or smart factory operating in the agricultural machinery or packaging sector, and you work with CNC machinery, choosing the right assistance service for your machine fleet can significantly impact the quality of your work and the final product. This is why it is always a good idea to partner with an experienced provider specialising in the mechanical and electronic servicing of machine tools.
Unfortunately, finding a professional capable of efficiently servicing and maintaining CNC machines, and preventing or resolving any type of malfunction can prove to be a challenging task. Nowadays, it is possible to find online operators who can perform basic or routine maintenance on CNC machines, but how many of them are capable of performing more sophisticated operations? Here are four tips to help you find the most suitable technical partner to meet all your maintenance, support and upgrade needs:

    1    Contact the service centre

A reputable and professional machine tool maintenance company should offer customers 24/7 telephone and email support so that they can contact the staff whenever assistance is needed. Before, during and after the purchase. We recommend that you check whether the company you plan to rely on provides this service and, if necessary, inquire with an operator about their activities, estimates and skills.

    2    Check customer reviews on Google

The easiest and quickest way to check a company’s reliability is to read customer reviews on Google. These online resources provide valuable insights into the experiences of both professional and non-professional users who have used the services you are seeking. Of course, there is also the possibility of “fake” reviews, such as negative feedback posted by possible competitors of the company, but they can typically be identified with relative ease. Anonymous reviews, in particular, should be approached with caution as they can be misleading and potentially deceptive.

    3    Request a meeting with the company

It is a good idea to meet the people who will be servicing your machines in order to find out if they are the right partner for you. An interview with personnel holds more value than relying solely on online reviews or hearsay, and can help you make the right choice. Nobody wants operators posing as professional technicians to manage their CNC machines, which are costly machines necessary for production.  Visiting the company’s premises, repair shop or spare parts department can be pivotal in making an informed decision about whom to rely on.

    4    Verify participation in trade shows

Another way of ensuring the credibility of a company is to verify its participation in important industry events, such as seminars and trade shows.  For example, BIMU Milano and Mecspe are two of the most important national and international events dedicated to the manufacturing, automation, robotics and machine tool sectors. Not only do these events provide excellent promotional opportunities for any brand operating in the field of CNC support, but they also serve as a guarantee of their quality and reliability.
Why choose Assistec?
When working with machine tools, maintenance plays a crucial role in ensuring the quality of the final product. At Assistec, we understand this importance, which is why we provide our customers with System Integrator services and routine and extraordinary mechanical and electronic maintenance for a variety of machine tool brands. We have been repairing faults and minimising machine downtime for over 20 years. Technology and support are always at your disposal when you choose Assistec. With our extensive expertise, we have the ability to rapidly resolve any type of malfunction, so you can resume production immediately and make your machines run more efficiently. Increase the safety of your production line with Assistec Quality, the full-care maintenance and repair service that includes:

    •    Prompt intervention;
    •    Technical preparation;
    •    Telephone support;
    •    Rapid repairs;
    •    Lifetime warranty;
    •    Immediate return on investment;
    •    Fast spare parts service (Just in Time)

Rely on real professionals in the field of machine tools to resolve any issue as quickly as possible! Contact us or call us on +39 0522 989436 for more information.